For your interest and peace of mind, here is an overview and guide of a typical daily routine that your dog will enjoy whilst in our care:
7.00am – Wakey Wakey Rise and Shine!
Immediately on unlocking the kennels and waking our guests, all of the hatches in their sleeping areas are opened, enabling direct access to their own private ‘en-suite’ run so that they can toilet and stretch their legs.
Each individual kennel hatch remains open to 10am and periodically during the entire day. Hatches are always closed during bad weather and NEVER left open at night.
7.00am to 8.00am – Breakfast is Served
Your dog will be fed exactly what you provide. This is very important as dogs do not like a sudden changes of diet as this can often lead to anxiety and cause an upset stomach resulting in diarrhoea or loose stools. Exercise and physical enrichment sessions take place at least one hour after feeding to prevent any indigestion or bloat. Fresh drinking is topped throughout the day.
We can provide our own food for you and this will charged at £1.25 per dog per meal.
8.00am to 10.00am – Guests Arrive and Depart
From 8:00am to 10am, our reception is open for new arrivals and departing guests. Daycare customers also arrive during this time.
During this time we clean and tidy every kennel and replenish clean bedding where necessary, we also check the state of toys and chews and if necessary remove destroyed items that may present a health hazard.
Vacated kennels are deep cleaned (this process includes a comprehensive deep sanitation cleanse) in preparation for new dogs arriving.
During the morning clean, our guests are let out individually, or with their pack family member which is usually an off-lead gallop in one of our five secure paddocks. Once their kennel is cleaned and sanitised the dog returns to its kennel.
10.00am to 1.00pm – Playtime and Exercise – Part 1
At 10am our reception closes and the playtime fun begins. We guarantee that every guest will enjoy a minimum of two x 20 / 30 minute exercise sessions during the day between 10am and 4pm. In addition, each overnight boarding guest will receive a further 15 minutes comfort break prior to bedtime.
Our enrichment / activity sessions take place in any one of our five outdoor paddocks. We follow your specific instructions as agreed during your dogs checkin and in accordance with the information provided in the registration documentation.
Our approach to canine enrichment is, in part, the foundation to our success and regardless of temperament, each guest will enjoy “off-lead” time in our paddocks. We have an excellent reputation for hosting fun supervised mixed group canine socialisation sessions, where compatible groups of dogs are able to enjoy playtime together.
For guests that are unable to mix with other dogs due to temperament, age, sex or health condition, they will enjoy 121 time our qualified team of kennel assistants playing a variety of mental or physical enrichment activities.
Having five recreational spaces, enables us to simultaneously exercise individual or groups of dogs in a safe and secure manner, whereby their allocated playtime is not compromised.
Guests are NOT exercised off-site.
1.00 to 2.00pm – Lunchtime Siesta …ZZZzzz
Dogs love to snooze and after a busy morning enjoying their playtime and exercise, they’ll be ready for a nap. With your dog having its own private kennel which is their own personal space for the duration of their booking, this means they will not be bothered or interrupted by any other guest. Each kennel building is left quiet during “the Siesta” leaving dogs to sleep, rest and recharge those batteries, it also gives us time to catch up with other jobs, meet prospective customers and undertake site tours (on a Saturday and Sunday only). Doggie treats will be distributed in accordance with special dietary needs and guests requiring a lunchtime meal will be fed.
2.00pm to 6.00pm – Playtime and Exercise – Part 2
Further enrichment / activity sessions take place in our outdoor paddocks.
4.00pm to 6.00pm – Say Hello and Wave Goodbye & Dinner time!
Dinner is served from 4pm and this is co-ordinated in accordance with afternoon playtime and exercise schedule ensuring that dogs are fed at least an hour after their exercise.
Also during this time there are new afternoon arrivals and and we say goodbye to departing guests, including our daycare customer’s.
6.00pm to 7.30pm – Night Night!
Preparation for bedtime. Comfort breaks and a last minute stretch of the legs,. Final replenishment of water bowls and the last poop pick-up of the day.
Preparation of kennels and associated paperwork for new guests scheduled for arrival the following day.
A trained member of staff is always on the premises, enabling immediate access to pets in our care 24 hours a day.
Customer Viewings
We actively encourage viewings and site tours so that customers can take a look around our facilities and meet the team who will be looking after their dog. It’s also the perfect opportunity for you to come and chat about any specific needs that your dog has and you are more than welcome to bring your pooch too.
Site tours ONLY take place on a Saturday and Sunday between 12 noon and 2pm. Whilst specific appointment’s are not necessary, it’s advisable that you let us know of your intended visit as we can get really busy and we need to manage the number of people on site at any one time so that we do not disturb our guests or disrupt the operational schedule too much.
As an extra security measure and to the protect our boarding guests and staff, photographic ID is required on entry into reception. To comply with Data Protection (GDPR Regulations), you will be formally asked for your consent for the provision of your personal information, unfortunately, failure to provide the appropriate level of identification could mean that entry to our kennels may not be allowed.
