Your pet MUST have ALL the up to date vaccinations; including, but not limited to:

• Distemper
• Hepatitis
• Parvovirus
• Parainfluenza
• Leptospirosos

The complete annual treatment MUST have been administered at least two weeks prior to your arrival and the vaccination expiry date must be on a day after your collection date.

A vaccination or TITRE Certificate must be presented when checking in your pet and if you’ve mislaid your certificate, please contact your vet as soon as possible to obtain a new copy. If proof of vaccines are NOT shown on arrival, we will not accept your pet for boarding and you will also be liable for the full cost of your pets stay.

Puppies are accepted from four months of age, but the complete two stage vaccination must have been administered no less than two weeks prior to the commencement of boarding.

The Canine Infectious Tracheobronchitis vaccine (Kennel Cough) is NOT mandatory but it is recommended.

Important Note: It is still possible for your dog to contract Kennel Cough even though it has been vaccinated, this is due to the number of different strains of the virus and that the vaccine only immunises your dog against a very small number of them. Should you choose to give your dog the Kennel Cough vaccine, this MUST have been administered a minimum of two weeks prior to their scheduled arrival date. The common Kennel Cough vaccine is classed as a ‘live’ vaccine meaning that it can ‘SHED’ the vaccine strain for a number of weeks after it was administered – meaning that your dog could infect other dogs with Kennel Cough.

It is becomes known that your dog has received the Kennel Cough vaccine within two weeks of their scheduled arrival date – we will NOT accept your dog for boarding and your deposit will not be refunded and you are liable for 25% of your dogs pre-booked overnight stay  / or the full cost of your dogs daycare booking.

Furthermore, all pets should also have been recently treated for fleas and worms. Typically worm treatment should be given every three months and flea treatment given every month (there may variations on this based on the medication used – if in doubt, discuss this with your vet). If it proves necessary to treat your pet for either of these conditions, it will be done at your expense and any associated deep clean / sanitation costs will be chargeable on the collection of your dog.

Illness, Veterinary Release Authorisation and Medical Cover

All pets must be relatively fit, in good condition and have a good temperament. If you dog has a pre-medical condition, any medication required should be supplied in sufficient quantities for the duration of their stay along with written details for administering the medication. Any costs in obtaining a further supply of medication will be the owners responsibility and will be chargeable on the collection of your dog.

We have a no quibble approach to the health and wellbeing of our guests and usually there is no need for veterinary care whilst you are away, but if your dog does require medical attention in your absence, the appropriate authorisation is required to get your dog the care it needs. You are advised to notify your vet that you are using our services and for added peace of mind we urge you to seek clarity regarding their polices about dog boarding and third party care for your dog while you are away. You are responsible for paying all veterinarian fees and any expenses we may incur in getting your dog the medical attention it receives.

Every care and attention will be given to your dog whilst boarding with us, however, all dogs are boarded entirely at their owners risk and we recommend that your dog has the necessary insurance cover.

Full details of our policies relating to Booster Vaccinations, Kennel Cough, Injury, Illness and Veterinary Release Authorisation can be found in our Terms and Conditions o Business.