Overnight Boarding Prices and Supplements
£23 per night per dog + £17 per night for subsequent family dog members sharing the same kennel – up to a maximum of three dogs per kennel regardless of the size and breed of dog.
All charges stated are for one night. Pets are charged for the day of their arrival and on the basis of a checkout between 8am to 10am on their scheduled collection day or between 9am and 12 Noon if the collection is on a Sunday.
Collections between 4pm and 6pm on their scheduled checkout date is classed as an additional full day and will incur an additional overnight charge. Dogs arriving after or collected before the booked dates will still be charged the full price of the booked stay. We do not accept daycare bookings following an overnight stay on the scheduled collection date in order to extend a cheaper late afternoon collection.
Winter Energy Supplement
During the months of December, January and February and March (and at other times of particularly cold weather) there is Winter Energy Supplement of 50p per dog per night as additional / increased energy is used to heat the kennels overnight and during the day.
Single Overnight Supplement
All single (one night) overnight bookings where your dog will checkout the following morning, will incur a supplement charge of £5.00 per dog. For one overnight booking where the dog is collected during 4.00pm to 6.00pm the following day, this is classed as two days and the Single Overnight Supplement will not be charged.
Bank Holiday Overnight Supplements for 2023
There will be a supplement charge of £5.00 per dog for all guests staying overnight on the following Public Holiday dates:
- Friday 7 April (Good Friday)
- Monday 10 April (Easter Monday)
- Monday 1 May (Early May Bank Holiday)
- Monday 8 May (King Charles III Coronation)
- Monday 29 May (Spring Bank Holiday)
- Monday 28 August (August Bank Holiday)
Please be advised that the business will be closed for the Christmas & New Year period from 6.00pm on Friday 22 December 2023 to 8.00am on Tuesday 2 January 2024 inclusive. We will not be accepting bookings for this period and there will be no dogs on site during this time. We will re-open for overnight boarding, daycare and dog grooming services on Tuesday 2 January 2024.
Dogs that are collected before the pre-booked collection date, will be charged the full price of the original booked stay – regardless of reason for the early collection. The charge for the entire stay of the booking (minus any deposit payments) is to be paid in full on check-in.
Overnight Boarding – Deposit Payments & Cancellations
During busy periods of high demand (for example, but not exclusive to Easter, Summer, Christmas and Public Holidays) and at the discretion of the the owners, a 25% deposit may be required when making a booking. The balance payment will be due on check-in.
Cancellations made within 24hrs of the arrival day and / or no shows will be charged 100% of the total value of the booking. We do not hold any credit or “days owed” due to any form of cancellation.
We request that all cancellations are be made in writing and with a minimum of 30 days notice of the scheduled checkin date. Where deposit payments of have been paid and a booking has been cancelled giving more than 30 days’ notice, a full refund will be given.
If proof of all current vaccinations (new customers / or expired certificate from existing customers) is not shown on arrival, we are not able to accept your dog for boarding and your deposit will not be refunded and you are liable to pay the full cost of your dogs pre-booked stay.
Full details of our Overnight Boarding Cancellation Policy can be found on our Terms and Conditions of Business . By completing and returning the Customer Registration Form your participation constitutes acceptance of this agreement.
Doggie Daycare Prices and Supplements
£17 – per dog up to a maximum of three dogs from the same pack family sharing the same kennel, regardless of the size and breed of dog. There is no multi dog / family discount for daycare boarding.
All charges are per day for a checkin between 8.00am and 10.00am and a checkout between 4.00pm and 6.00pm the same day – Monday to Saturday. There is no daycare service on a Sunday and or on any Public Bank Holiday (see above dates for reference).
There is an additional charge of £5.00 per dog for late collections out of these hours and only by prior arrangement up to 7.00pm. No collections are permitted after 7.00pm and pets not collected by this time will be charged a nightly rate plus an additional £20 surcharge.
Daycare Payments & Cancellations
We appreciate that by its very nature, doggie daycare needs can change at the last minute resulting in your dog no longer needing to be boarded, however we still need you to give us as much advance notice as possible should you need to cancel or re-schedule your booking. Cancellations must be made in writing (email and or txt message is acceptable) within 5 clear days of the pre-booked date. Telephone call / voicemail messages are NOT acceptable. Cancellations made within 5 clear days of the pre-booked arrival date will incur the full charge of the £16 daycare fee. This fee will be added to your next booking / bill.
Where we can, we will offer options to swap this date within a reasonable time period (within the same week) to mitigate against any unnecessary charge, but kennel space is always subject to availability.
The charge for your dogs daycare is to be paid in full on checkout, however, for regular customers (a minimum of two daycare bookings per week / every month), weekly payment / direct debits / BACS transfer plans MAY be arranged (subject to approval).
If proof of current vaccinations (new customers / or expired certificate from existing customers) is not shown on arrival, we are not able to accept your dog for boarding and you are liable for the full daycare fee.
During busy periods of high demand such as school holiday periods, there may be a restriction of daycare availability and customers will be given as much advance notice of this as possible should we be unable to accommodate your dog.